GENERAL PRIVACY STATEMENT

 

Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH, Friedrich-Ebert-Allee 36 + 40, 53113 Bonn Dag-Hammarskjöld-Weg 1–5, 65760 Eschborn,

Atingi Link

(referred to as “atingi”, “our”, “we”, “us”)

YOUR CONTINUED USE OUR SERVICES INDICATES THAT YOU HAVE BOTH READ AND ACCEPT THIS STATEMENT.

1. Introduction

We are delighted that you have shown interest in atingi. We take the protection of your personal information seriously and want you to feel informed when you are engaging with us. 

This Statement sets out how we will handle your personal information, as defined under applicable law, and covers any information, including personal and special personal information, that you give to us or which we collect from third parties (“Personal Information”). 

In delivering our products/ carrying out our services, we will use your Personal Information in accordance with this Statement and applicable law.

Whilst we try to balance our legitimate business interests with your reasonable expectation to privacy and to take all reasonable measures to prevent unauthorised access to, or disclosure of your Personal Information, we cannot guarantee that your Personal Information will be 100% secure.

2. How this Statement applies to you

This Statement will apply whenever you submit Personal Information to atingi, which will include (but is not limited to) when you browse our website, mobile sites and software applications or engage with us or any of our product and/or service offerings including instances where your Personal Information is submitted to us through or by a third party (collectively “Services”).

Your continued use of our Services indicates that you (which may include any representative acting on your behalf) have both read and consented to the terms of this Privacy Statement and hereinafter you shall be referred to as “you”, “your or “user”).

If you do not agree to any of the provisions of this Statement, then you should not submit any Personal Information to atingi. However, we note that if you do not consent to this Statement, or any parts thereof, we may not be able to provide you with our products and services.

Our Services are only intended to be used by persons aged 18 years or over. If you are a parent or guardian and you are aware that your child(ren) has provided us with personal information, please contact us. When we become aware that we have collected personal information of or from children without verification of parental consent, we will take steps to delete and/or remove that information from our servers.

3. Scope of our Processing

  • What we Collect 

We may collect information that allows you to be identified, such as:

your name, age, sex, addresses, e-mail address, bank account details, identity number and/or electronic identifying data (including the internet address of your domain, cookies, online identifier, web forms, IP addresses, activity logs, unique device identifiers and geo-location data); and/or

sensitive and special categories of personal information (e.g., images). 

  • How we Collect 

You may provide Personal Information to us either directly or indirectly (through and agent or intermediary) or through completing an application form for our products and services or requesting further information about our products and services, whether in writing, through our website, over the telephone or any other means. 

We may also collect your personal information from your appointed agent, any regulator, or other third party that may hold such information. 

  • How we Use Personal Information

We may collect, use, transfer or process your Personal Information: 

to provide and perform our Services to you and to improve or evaluate the effectiveness of atingi, its products, services or offerings; 

to respond to and comply with your instructions, complaints or requests;

to operate, develop and manage our website/other platforms;

for security (including fraud and crime prevention/reporting), administrative, auditing, operational, marketing and legal or regulatory purposes (which will include complying with any law enforcement agency requests);

for operational, marketing, auditing, legal and record keeping requirements;

to third parties for reasons set out in this Statement or where it is not unlawful to do so (this may include but is not limited sharing information with prospective buyers or sellers or our business or assets); 

outside of the Republic of South Africa, in accordance with applicable law, including for cloud storage and payment purposes and the use of any of our websites;

We may from time to time (and at any time) contact you for market research about services, products and offerings available from atingi or specific affiliates or subsidiaries which we believe may be of interest to you, by email, phone, text or other electronic means, unless you have unsubscribed from receiving such communications. You can unsubscribe from receiving such communications by sending an email to africacloud@giz.de

  • Disclosure of Personal Information

Your Personal Information may be disclosed with atingi’s affiliates, subsidiaries, employees, agents, sub-contractors and selected third parties who process the information on our behalf. 

We may also disclose your Personal Information to third parties for the purposes of rendering our Services and for the reasons recorded in clause 3.3 above, including any third parties with whom our supplies and services are carried out/provided in conjunction with and/or who are involved in the completion of our supplies and services and who may need to have your Personal Information in order to fulfil your request or the services (e.g. Third party payment platform providers or cloud service providers).

Wherever these persons are located outside of the country (and your Personal Information may be transferred cross-border) we will adhere to applicable laws. 

  • Security

While we cannot ensure or warrant the security of any Personal Information you provide us, we do continue to maintain and improve our security measures over time and in line with legal and technological developments.

  • Retention

We may store your Personal Information directly or on a central or separate database. If the location of the central database is in a country that does not have substantially similar data protection laws, we will take all legally mandatory required steps to ensure that your Personal Information is adequately protected.

We may retain your personal information indefinitely, unless you object, in which case we will only retain it if we are permitted or required to do so in terms of applicable law. However, generally, we will not retain your information for longer than is necessary or for the periods required by applicable law.

4. Your Rights

As a user/data subject, you have certain rights, including the right:

    1. to access your Personal Information stored and processed by us. This may be done by emailing us at the address referred to in clause 5 below;
    2. to correct/rectify Personal Information that we hold on your behalf, in instances where such Personal Information is incorrect or incomplete;
    3. to erase Personal Information (also known as ‘the right to be forgotten’). In simple terms, this enables you to request the deletion or removal of your information where there is no compelling reason for us keep using it. This is not a general right to erase; there are exceptions. For example, we have the right to continue using your personal data if such use is necessary for compliance with our legal obligations or for the establishment, exercise or defence of legal claims;
    4. to restrict/suspend processing of Personal Information to only that which is strictly necessary for us to perform our services to you. Please note that this right is limited in certain situations: when we are processing your personal information that we collected from you with your consent you can only request restriction on the basis of: (a) inaccuracy of data; (b) where our processing is unlawful and you don’t want your personal information erased; (c) you need it for a legal claim; or (d) if we no longer need to use the data for the purposes for which we hold it. When processing is restricted, we can still store your information, but may not use it further;
    5. to complain– if we breach any of the terms of this Privacy Statement, to complain to the requisite data protection authority in South Africa;
    6. to withdraw your consent at any time, if the processing of the Personal Information is based on consent;
    7. to object based on reasonable grounds, to the processing of Personal Information if such processing is carried out in order to protect our legitimate interests or your legitimate interests, unless the law provides for such processing; and
    8. to object to the processing of Personal Information for direct marketing purposes.

The exercise of these rights is free of charge.

5. Complaints

If, you wish to raise a complaint regarding the processing of your Personal Information then please first reach out to atingi’s designated Information Officer at: africacloud@giz.de

However, if you are still unsatisfied with how we have handled your Personal Information, you can lodge your complaint with the Information Regulator or authority in the applicable and relevant country. We are happy to share further information or guidance in this regard should you need it. 

The South African Information Regulator’s contact details are set out below.

The Information Regulator

Contact Details: Tel: 012 406 4818

Fax: 086 500 3351 

Email: inforeg@justice.gov.za

6. Indemnity and liability

Without derogating from any other limitations of liability or indemnifications agreed to between us, in agreeing to the provisions of this Statement, you hereby unconditionally agree to indemnify us against any liability that may result from the processing of your Personal Information, including any loss, damage or injury arising from any inaccurate or incomplete Personal Information provided to us by the you and/or any third party and/or any unintentional disclosure of your Personal Information to any unauthorised persons. 

Further while we use every effort to update the information on the Website regularly, we accept no liability if any information is incorrect or inaccurate information.

7. Newsletters and Mailers

Subject to applicable law, you may receive and/or subscribe to our newsletters and/or mailers where we will inform you about our products, services and/or current special offers.

Where applicable, you may withdraw your consent to receive our newsletters and/or mailers at any time. You may exercise your withdrawal by clicking on the link provided in each e-mailed newsletter or mailer.

8. Log Files

When you visit atingi’s Website, even if you do not register and account, we may collect information, such as your IP address, the name of your ISP (Internet Service Provider), your browser, the website from which you visit us, the pages on our Website that you visit and in what sequence, the date and length of your visit, and other information concerning your computer’s operating system, language settings, and broad demographic information. This information is aggregated and anonymous data and does not identify you specifically. However, you acknowledge that this data may be able to be used to identify you if it is aggregated with other Personal Information that you supply to us. This information is not shared with third parties and is used only within atingi on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above, without your explicit permission.

9. Cookies

We use cookies on our Website. A cookie is a small piece of information stored on your computer, smart phone or device by the web browser for record-keeping purposes. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our services. 

You can read more about our Cookie Policy, including how to edit and/or disable certain cookies here: [insert hyperlink].

You, as a user, can choose which types of cookies to allow and can change your preferences at any time. However, disabling cookies may affect your experience on the Website

10. Third Party Links and External Tools on the Website

The Services available through the Website, may contain links to other third-party websites. We are not responsible and take no liability for the acts, content or privacy policies of third-party websites and advise you to review the privacy policies of those parties.

Subject to applicable law, we use third-party service providers to allow tracking technologies (like web beacons and pixels) to monitor and analyse user behaviour and the use of our services on the Website through the use of different types of cookies, which include but may not limited to; [Google Analytics, Matomo, Social Tracking Pixels (Twitter, Facebook and LinkedIn), Moodle Workplace and Mailchimp. For further details refer to our Cookies Policy. 

If you do not want any information to be collected and used by tracking technologies, then you can opt out of, disable and/or refuse certain cookies. However, disabling cookies may affect your experience on the Website.

11. Amendment of this Statement

We may amend this Statement and/ or any of the documents incorporated under it by reference from time to time. 

To the extent permitted by applicable law, any such amendment will come into effect and become part of any agreement you have with atingi when notice is given to you of the change by publication on our website and, where appropriate, notified to you by e-mail. It is your responsibility to check the website often.

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